Order Cancellation & Refund & Exchange

Last updated: 4-09-2025

At Smartify, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

• You may request a return within 1 week (7 days) of receiving your order.

• To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

• Certain items are non-returnable, including:

  • Perishable goods

  • Intimate or sanitary products

  • Gift cards and downloadable digital products

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange for the same product, contact us within 1 week (7 days) of delivery.

Order Cancellations

• Orders can only be canceled before they are shipped. Once shipped, you must follow the return process.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Phone: 03174015704